Returns and Refunds

Returns

We want to make sure that you are completely satisfied with your purchases on Epopeh Arcade.

If for any reason, you are not satisfied with your order, you may return any unused products within 30 days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied:

  • The product you wish to return can be sent back to us:
    • Check-in to “My Account“, click on “My Orders” and “Return“. A return request will be sent to our Customer Care, who will contact you shortly.
    • If you cannot connect to your account or if you need any assistance, please contact Customer Support within 30 days of delivery.
    • The product must be unused, unworn, unwashed, in the same condition in which it was received by you and, in any case, compliant with the requirements detailed in the section on Compliance Checks below.
    • Must have all disposable seals still attached with the disposable seal intact.
    • Must be returned complete with all of its parts and accessories.
    • Must be sent in its original packaging.
    • Must be shipped back to our fulfillment house within 30 days of the date of delivery.
    • Must be sent in one single shipment; products that belong to the same order must be returned to us at the same time.
    • Must be shipped from the country they were delivered to.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. However, your merchandise will be shipped back to you, in the condition in which it was received by Provider’s fulfillment house.

Exclusion

Sales of beachwear, underwear, and face masks are final. We reserve the right to designate on the site other non-returnable merchandise. Any such designation will be noted on the detail page of the merchandise which is non-returnable.

Compliance Checks for Returned Products

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

  • The product(s) have been used, worn, damaged or washed.
  • The identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that the identification tag constitutes an integral part of each product.
  • You have not returned any packaging which is an integral part of a product (such as a dust bag).

You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in the above paragraph.

However, if your item is damaged or defective, these exceptions do not apply.

Defective Products

Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify us within 2 days of receiving goods. If you notice the defect after 2 days of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products

All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Upon delivery, inspect the packaging carefully. If the package is damaged, you have the right to refuse the delivery and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us and we will assist you in replacing your order.

Please contact us at [email protected] to request a Return Merchandise Authorization (RMA) number before returning any products or parts. The RMA number must be clearly marked on the outside of each returned package. Epopeh Arcade may not receive returned goods without an RMA number. Epopeh Arcade reserves the right to reject any unknown or unsolicited shipment.

Product Warranties

Products come with a manufacturer’s warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer’s authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

Refunds

What are my refund options?

You can receive a refund to your original payment method, minus restocking fee as per our Return Policy.

When will I receive my refund?

Refunds are made to the same payment method that you used on your order. Refunds take about 3-5 business days to complete after an order is canceled or a return is processed, although the exact time frame may be different depending on your bank and payment method.

  • For Store Credit refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
  • For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Once the refund is processed and sent to your card issuing bank, most banks will process the refund within 3-5 business days (depending on the bank’s processing speeds). In total it can take 3-14 business days for refund.
  • For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

If you’re still having trouble finding your refund, we recommend contacting your bank or payment provider for more information.

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. We recommend that you contact your card issuer for help with receiving a refund if your card was canceled, lost, or the account was closed.

You can always contact us for any return question at [email protected].