Frequently Asked Questions

Is Your Website Secure?

Rest assured, Epopeh Arcade uses the most advanced security measures available today! There are several easily verifiable signs of security on our checkout page.

In the address bar, the “S” in https: indicates that the page is secure. You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page. Finally, at the bottom of the screen there is a Verisign icon, an internationally recognized security company. If you click on the Verisign icon, it will give you our company information along with their guarantee that our website is secure.

Do You Rent or Sell Any of My Information?

Epopeh Arcade is not in the business of selling your name, mailing address, phone number, or e-mail address. Please click the link below for our privacy policy.

Click here for our Privacy Policy

What Payment Methods Do You Accept?

We offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover, and American Express. We also accept PayPal for your convenience. We do not accept cash, checks, or COD.

Will I Receive an Order and Shipping Confirmation?

You will receive confirmation from us by email as soon as your order is received, which will include your order details and shipping information. You will also receive confirmation from us by email as soon as your order ships, including tracking numbers with links for quick and easy tracking!

When Will My Order Ship?

We pride ourselves on fast turnaround with most orders shipping from our 235 E Main St Suite 110, Hendersonville, TN 37075 warehouse within two business days! Each item indicates the number of days we need to manufacture and process your order. A select few items are manufactured in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have express shipping available.

Do You Charge Sales Tax?

Epopeh Arcade operates in 235 E Main St Suite 110, Hendersonville, TN 37075 and law requires Epopeh Arcade to collect all taxes that are applicable, based on the order’s “Ship-To” ZIP code. Be advised that some states require a tax on delivery and/or gift wrap charges as well. For online orders, all applicable taxes will be clearly displayed on your order at checkout time. Note: Tax rates are subject to change at any time.

Can I Check The Status Of My Order Online?

Yes! The status of your order can be found on our website 24 hours a day! Please click here to Track Your Order. Links will be provided to track the shipment once it has left our warehouse.

How Can I Contact Customer Support?

You can contact our customer support team via email at [email protected] or by phone at +1 615-991-2901. Our support team is available Monday through Friday, from 9 AM to 5 PM EST.

What Is Your Return Policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return any unused products within 30 days from the date of delivery. Please refer to our Return Policy for detailed instructions and conditions.

Can I Change My Shipping Address After Placing an Order?

If you need to change your shipping address, please contact our customer support team immediately. If the order has not been processed or shipped, we will do our best to update the shipping address. Once the order is shipped, we cannot change the shipping address.

What Should I Do If I Receive a Damaged or Defective Item?

If you receive a damaged or defective item, please contact our customer support team within 2 days of receiving the order. We will assist you in processing a replacement or refund. Please keep all packaging materials and the damaged goods for inspection.

Do You Offer International Shipping?

Currently, Epopeh Arcade does not offer international shipping. We only ship within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

How Can I Track My Shipment?

Once your order is shipped, you will receive a shipping notification email with the tracking number and a link to track your shipment. You can also track your order through the My Account area on our website.

What If I Missed My Delivery?

If you missed your delivery, the shipping carrier will usually leave a notice with instructions on how to reschedule the delivery or pick up the package from a local facility. Please follow the instructions on the notice or contact the shipping carrier directly.

Do You Offer Gift Wrapping?

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout and include a personalized message with your gift.